November 7-9, 2017 | Miami

 

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Day One
Tuesday November 7, 2017

Day Two
Wednesday November 8, 2017

08.30
Meet & Greet

Synopsis

Enjoy a breakfast snack and connect with fellow attendees.

CUSTOMER EXPERIENCES AS THE ENGINE OF CHANGE WITHIN ORGANIZATIONS

09.30
Master of Ceremonies’ Opening Address

09.40
Speeding Up the Change of Auto Insurance Model

Synopsis

  • Explore the technological and operational revolutions insurers must face
  • Discuss new trends, such as, usage-based insurance, accident avoidance systems, autonomous cars and shared economy
  • Explore how consumers and regulators are responding to the remarkable changes in the auto insurance landscape around the globe, and particularly, in Latin America

10.30
Move Beyond Pricing Offers to Increase Take Up

Synopsis

  • Monetize the information provided by telematics across different verticals: insurers (insurance telematics), car makers, importers and vehicle aftermarket (connected cars) and third parties (app developers, fleet managers, telcos and advertising)
  • Understand the added value of telematics in your claims management process, particularly fraud reduction, valuation and FNOL (first notice of loss)
  • Master the telematics ecosystem by hearing real telematics case studies from the region

10.50
Coffee Break & Networking

Synopsis

Stay energized and refreshed while networking with fellow attendees.

11.40
Increase your Sales Through Technology

  • Marko Perochena Manager Vehicles, SOAT and Personal Risks, La Positiva Seguros

Synopsis

  • Understand the new trend for removing the business cycle and risk assessment (sales and underwriting) from the core
  • Integrate the broker and the insurer quickly and efficiently to process millions of policies in a timely manner to benefit the customer
  • Improve agility, efficiency and risk management and reduce operational costs by leaving the core to exclusively manage policy lifecycle

12.30
Achieve Claims Management Efficiency

Synopsis

  • Understand how new technology will drive down claims frequency and affect pricing models
  • Enhance customer satisfaction with improved customer service strategies

13.20
Networking Lunch

Synopsis

Enjoy a lunch buffet and connect with fellow attendees during this extended lunch break.

14.30
Chatbot & The Rise of the Automated Insurance Agent

  • Caio Valli Regional Head of Consumer, Small & Medium-Sized Enterprises, Affinity & Auto Practice, Marsh

Synopsis

  • Unravel the use of Chatbot in insurance sales
  • Join the trend of smartphones and chat messaging as the natural
    mobile language
  • Learn how Marsh began using this technology to communicate with clients for sales and services

15.40
Panel Discussion: Big Moves on the Horizon – Where are we going in the next five years?

Synopsis

  • Discuss what the future of autonomous cars will look like
  • Learn how the new digital world will impact us and our industry
  • Foresee what tools and strategies should be implemented in order to survive and thrive in the new digital future

16.30
Master of Ceremonies’ Closing Remarks

16.40
Networking & Refreshments

Synopsis

Stay energized and refreshed while networking with fellow attendees.