November 1-3, 2016 Miami

 

Simultaneous translation  Flag of Brazil 43x30 Spanish flag usa flag

Day One
Wednesday November 2, 2016

Day Two
Thursday November 3, 2016

07:30
Networking Coffee

Customer Experience as the Engine of Change within Organizations

08:30
Opening Speech from the Chair

08:40
Radically Transform Your Decision Making Process

Synopsis

• Understand the use of predictive technology for your decision making process
• Achieve an 80% cognitive-based decision and only 20% manual-based one

09:20
Increase Your Sales through Technology

Synopsis

• Understand the new trend of removing the business cycle and risk assessment (sales and underwriting) from the core
• Integrate the broker and the insurer quickly and efficiently to process millions of policies in a timely manner to benefit the customer
• Improve agility, efficiency and risk management and reduce operational costs by leaving the core to exclusively manage policy lifecycle

09:50
Coffee Break and Networking

Synopsis

Stay energized and refreshed while networking with fellow attendees.

10:30
Offering Additional Services to Your Customer

Synopsis

• Understand the evolution of glass, headlight, tail light and mirror protection in Brazil and future opportunities
• Learn how the model works in real time
• Consider the benefits for both insurers and customers

11:00
Expanding Opportunities through Car Dealers

Synopsis

• Pinpoint the impact of close partnership between insurers and car dealers
• Get to know the pros and cons in finding synergies between the car maker and the insurer
• Fully understand the program implemented by Chevy dealers with insurers in Colombia

11:40
Roundtable: Exploring the Diversity of Models of Mandatory Auto Insurance in the Region

Synopsis

• Learn about the different kinds of coverage and services that are provided in successful models
• Understand why mandatory auto insurance works in some countries but not in others
• Discuss the social impact of mandatory auto insurance that protects the victim, particularly in developing countries

12:20
Networking Lunch

Synopsis

Enjoy a buffet lunch and connect with fellow attendees during this extended lunch break.

13:30
Roundtable: Leave the Price War Behind by Increasing your Return on Experience

Synopsis

• Reach and retain today´s empowered customers by offering aggregated services
• Excel in customer-centric differentiation to satisfy your customer’s expectations
• Ensure you choose the right strategy for your business growth

14:10
Opportunities Arising from New Regulations for the Reinsurance of the Vehicle Line of Business

Synopsis

• Know how minimum retentions of premiums can be achieved by transferring risk to reinsurers
• Understand the goals and results of the application of the new reinsurance rules governing vehicle insurance in Ecuador

14:50
Coffee Break and Networking

Synopsis

Stay energized and refreshed while networking with fellow attendees.

15:30
Move Towards a Better Customer Experience when Delivering the Product

Synopsis

• Understand the impact of new technology on number, type and severity of accidents
• Discuss how liability will change as connected cars increasingly make decisions
• Improve your customer experience in the claims process

16:10
Excel in Operational Management in Mass Market Channels

Synopsis

• Implement an operational and technological structure that facilitates large scale allocation in mass market channels
• Simplify the sales and underwriting process to achieve a fast, friendly and smooth process for both the client and the sales executive
• Define and implement an efficient operational and communicational flow between insurers and distribution channels, from subscription to claims

17:00
Closing Remarks from the Chair and End of Conference